entrustIT Shortlisted for Best Customer Service in regional awards

entrustIT has been shortlisted for the Best Customer Service Award at the Central South Business Awards 2026, recognising the company’s continued focus on delivering high-quality, responsive IT support to organisations across the South of England. 

This recognition highlights entrustIT’s consistent focus on delivering high-quality, responsive, and commercially aligned IT support to its growing client base. The Central South Business Awards celebrate organisations that demonstrate excellence in service delivery, innovation, and business performance, with the Best Customer Service category specifically recognising companies that go above and beyond in client experience.

For entrustIT, being shortlisted reinforces its position as a leading provider of customer-focused IT support services for SMEs, charities, and mid-sized organisations. The company has built its reputation on combining technical expertise with a service model designed around clarity, accountability, and measurable outcomes.

Over the past 12 months, entrustIT has continued to refine its approach to managed IT services and customer service excellence, investing in proactive monitoring, faster response times, and improved communication frameworks. This has enabled clients to reduce downtime, strengthen cybersecurity resilience, and gain clearer visibility over their IT performance and risks.

Rather than focusing on simply reactive support, entrustIT’s strategy centres on long-term partnership. Clients benefit from structured service reviews, strategic IT guidance, and a support team that understands the commercial realities of running an organisation—not just the technical environment.

Josh Pardey, Group Service Manager at entrustIT commented:
“Being shortlisted for Best Customer Service is a direct reflection of the standards we hold ourselves to as a business. IT support is table stakes at an MSP, but we’ve deliberately built a service model that prioritises responsiveness, transparency, and genuine accountability. Our clients expect more than just fixes, they expect outcomes, and that’s what we deliver.”

The nomination comes at a busy time for entrustIT, following on from multiple award wins in 2025, including "Managed Service Provider of the Year", as well as posting record revenue and growth figures.

The winners of the Central South Business Awards 2026 will be announced at a gala awards event in Southampton on the 13th May 2026, bringing together leading businesses from across the region. Regardless of the final outcome, the shortlist position marks another milestone in entrustIT’s growth and reinforces its commitment to delivering best-in-class customer service in IT support.

entrustIT continues to support organisations across the Central South and the wider UK, helping them operate securely, efficiently, and with confidence through dependable managed IT services.