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News and Insights from the entrust IT Group

How Technology Transforms Guest Experiences in UK Hospitality

The UK’s hospitality and leisure sector is operating in a paradox. Consumers are going out less, yet they’re spending more when they do. With cost-of-living pressures still biting, discretionary spend on casual dining, hotels, and entertainment has fallen sharply — Barclays’ 2025 Consumer Spending Report shows a 6% decline in frequency of hospitality visits year-on-year, but a 9% increase in average spend per occasion.

Can AI Monitor my CCTV? Your Questions Answered

1) Can AI really monitor CCTV feeds today? Yes. Modern video analytics detect people, vehicles, behaviours (e.g., loitering, crowding), number plates, and safety breaches in real time. These systems flag anomalies and push alerts to operators or trigger responses in other systems (access control, alarms). Accuracy still depends on camera quality, angles and lighting, but the capability is live and widely deployed.

Stopping Retail Theft and Sweethearting entrustit

Stopping “Sweethearting” & Staff Theft at the Checkout: A Playbook for Retailers

Retail shrink isn’t just a back-of-house problem. At the checkout—manned lanes, SCO, scan-and-go-the risk of sweethearting (staff giving away items or discounts to friends/family) and other employee fraud quietly erodes earnings. With shop theft and overall shrink hitting record levels, ignoring internal loss at the till is no longer tenable.

Navigating the Fourth Industrial Revolution: A Starting Point

To fully grasp the significance of the Fourth Industrial Revolution, it's essential to understand the three that came before it—each marking a transformative leap in how societies produce, work, and live.

AI CCTV: The Future of Smarter, Safer Surveillance

For many businesses, CCTV is still a tool that is only consulted after an incident. If you're unfortunate enough to experience an accident, a break in, or an act of vandalism, your next task is to comb through hours of video footage until you find the moment you're looking for. It's time consuming, tedious, and you're always playing catch up.