entrustIT Insights | Tom Dodd (9)

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News and Insights from the entrust IT Group

Introducing Go Integrator: The integration tool linking your telephony and CRM platforms.

It’s a tedious process. You make an important call, one that requires notes to be logged afterwards. The call completes and then you must spend precious minutes logging that call in your CRM software and taking down notes from it. It’s so tedious, in fact, that many forego it entirely – leaving gaps in your data.

A new age of business telephony: why should you make the switch?

For many people in business, the telephone remains the preferred choice of communication. It is true that when someone really has a problem they need to resolve, they pick up the phone. That makes your telephony systems a core part of your business. For something quite so important, it pays to ensure that it is as resilient as possible – constant phone issues can leave your customers with a bitter taste in their mouths and hurt your reputation.

Could this mean the end of your IT headaches?

If you are one of the many businesses across the UK that is reliant on legacy applications for the day-to-day completion of tasks, you may be contemplating using a modern IT solution, such as Windows Virtual Desktop. If that is the case, have you considered how you will be able to deal with the common niggles of a complex IT environment?

Windows 10 for all your staff with WVD!

Since its release in 2009, Windows 7 has proved to be an incredibly popular operating system. Much like Windows XP, Windows 7 has been the default choice for consumers and businesses alike for many years. Users praised its simplicity, the range of software that worked for it, and its speed. Even today, a decade after its release and with three major releases of Windows being released after it, a study from Kaspersky lab reports that 38% of consumers and 47% of businesses still use Windows 7.

Have the freedom to work anywhere with VoIP telephony

You do not have to venture too far back in history to find a time where telephony was very cumbersome. If you needed to make a phone call you used your desk phone which, as the name suggests, is attached to your desk. It didn’t move with you, which meant you were attached to your desk too.

hand working with a Cloud Computing diagram on the new computer interface as concept-1

Windows Virtual Desktop: The answer to all your legacy application problems!

It seems these days that all we hear about is the Cloud. Cloud computing is the way to do business so they say. However, the reality is that there are still a vast number of companies that are completely reliant on older legacy applications in order to run their business and to handle day-to-day tasks.

How to choose the RIGHT VoIP provider

If you are looking to replace your legacy phone system, your best option is a Voice-over-Internet-Protocol (VoIP) phone system. Perhaps you have already decided on an upgrade to VoIP telephony. However, with so many players in the VoIP market, how can you be sure that you are getting the right system, from the right provider, to suit your needs? Looking to upgrade your telephony? VoIP could be the answer. Learn more about what common business problems it solves here >>

Hosted Workspace: A cost effective alternative.

If you are one of the many businesses across the UK that are reliant on legacy applications in order to handle your day-to-day business processes, you may be frustrated that they are not compatible with Office 365.

entrust IT complete acquisition of Serval Systems Ltd

entrustIT is pleased to announce that on November 30th 2019, we completed the majority acquisition of Serval Systems, an IT Managed Service Provider based in East Grinstead, West Sussex.

Planning for a telephony upgrade: All you need to know.

If you are planning to make an upgrade for your phone system to a Hosted VoIP platform, there are a few things you should consider. Addition of a VoIP telephone system, particularly if you are moving from a legacy system can have some consequences for your internet lines. It is therefore important that you take the time to consider the implications of a move, and make use of the expertise of your VoIP provider.