entrustIT Insights | IT Support (10)

How to choose the RIGHT VoIP provider

If you are looking to replace your legacy phone system, your best option is a Voice-over-Internet-Protocol (VoIP) phone system. Perhaps you have already decided on an upgrade to VoIP telephony. However, with so many players in the VoIP market, how can you be sure that you are getting the right system, from the right provider, to suit your needs? Looking to upgrade your telephony? VoIP could be the answer. Learn more about what common business problems it solves here >>

Hosted Workspace: A cost effective alternative.

If you are one of the many businesses across the UK that are reliant on legacy applications in order to handle your day-to-day business processes, you may be frustrated that they are not compatible with Office 365.

Attractive brunette working in a call centre with her headset

Office 365 support from a service team that CARES.

Office 365 unleashed a wealth of new productivity tools; ones that all businesses love to get their hands on. With use of the platform growing at such a pace, Microsoft introduced a ‘Virtual Assistant’ to handle the many general questions consumers typically ask.

Remote Monitoring: The Managed Service you NEED.

If your business is like the majority, your IT infrastructure will play a significant role in your daily operations. However, managing it is a full time 24/7 job, and as most businesses don’t operate in this way, they can struggle to keep on-top of monitoring it for issues and threats.

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Finally! Bring your Legacy apps into the modern world!

If you are an Office 365 user, then no doubt you are enjoying the great new features in a modern IT environment. Indeed, Office 365 has been something of a revelation since its launch in 2011 and the service now has over 180 million active monthly users. Are you looking to give your business a productivity boost? Learn how Windows Virtual Desktop solves common business problems >>

How you can ALWAYS have the latest and greatest from Microsoft

For a business in the present day, the productivity of its workforce revolves around a basic office suite. However, this is not enough for the modern workforce, as they come with a new desire for a different way of working… a way that is more mobile. Microsoft recognised this and updated Office 365 to enable users to conduct work from almost anywhere, on a wide variety of devices, from computers to smartphones and tablets. Are you interested in learning more about Office 365? Read more about the commonly-held business problems that it solves here >>

7 common misconceptions surrounding Managed Services

In modern business, there is an increasing reliance on technology. With this comes several daunting complexities that many businesses don’t have the time or expertise to deal with in-house. We are now seeing more and more people turn to Managed Services to alleviate the stress on their internal IT-team, as well as to help align their adoption of IT with their core goals in a more efficient way.

Can your IT provider do that?

In the modern workplace, we rely on technology whether that be cloud or traditional environments, in order to function. If something breaks or fails, it can have a direct impact on your bottom line and ongoing business operations. Interested in learning more about how Managed Services can free up resource and reduce stress in your business? Learn more about the problems they solve here >>

the network went down when someone stepped on a crack in the sidewalk

How would your Independent School cope with 22 hours of ICT Downtime?

Originally posted on 12 June 2017 In the wake of British Airways catastrophic IT Failure which left so many passengers stranded at airports at the start of half term, I thought it would be timely today to talk about disaster recovery. As anyone who has ever experienced network downtime will know, it is amazing how crippling an ICT system failure is to a school, and how far reaching the consequences can be. Not only does an outage create classroom and administrative operational chaos, it can also have serious consequences for the school’s reputation, particularly where there is loss of critical data such as pupils’ coursework, or a breach of security around confidential pupil data. Interested in finding out how educateIT could help improve your schools disaster recovery? Download our FREE White Paper >> Whilst many schools I talk to tend to associate ICT downtime with large events such as fires or floods, the reality is that the majority of ICT downtime has much more mundane causes which can include hardware failures, loss of power, cyber security breaches (such as ransomware attacks) and software failures. And in many cases the downtime is considerable, with the EMC Global Data Protection Index 2016 study showing that the average length of unplanned downtime was 22 hours. Indeed the situation seems to be worsening this year, with ICT downtime caused by ransomware attacks in particular often running into a week or more. And while many of us can work around a short system outage, when such outages are extending into days or even weeks there can be a serious impact on the school’s operations and reputation. As such, it is critical that the senior leadership team have a thorough understanding of their risk management processes and contingency procedures around network resilience, backups and disaster recovery. So is it enough to have a disaster recovery plan? Sadly I fear not. I’m sure BA had a disaster recovery plan, but how well did it work when it was used in anger? For many schools, I find the disaster recovery plan that was put together some years ago and has sat in the fireproof safe ever since, without testing or updating. My experience is that this document needs to be constantly evolving, as our use of technology in education has moved on apace, and what was an acceptable recovery plan a couple of years ago may now be totally inadequate. In addition, our systems are constantly changing, with software updates and security fixes being installed on a regular basis, all of which can impact on the technical success of a recovery. In order to ensure ongoing relevance, I always recommend that schools continually re-assess and test their plans around resilience, backup and disaster recovery, against the operational needs of their school and their changing use of technology. Some points to consider would include:-

How to choose the RIGHT VoIP provider

Hosted Workspace: A cost effective alternative.

Office 365 support from a service team that CARES.

Remote Monitoring: The Managed Service you NEED.

Finally! Bring your Legacy apps into the modern world!

How you can ALWAYS have the latest and greatest from Microsoft

7 common misconceptions surrounding Managed Services

Can your IT provider do that?

How would your Independent School cope with 22 hours of ICT Downtime?

Public Benefit – another job for a beleaguered bursar?

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How to choose the RIGHT VoIP provider

Hosted Workspace: A cost effective alternative.

Office 365 support from a service team that CARES.

Remote Monitoring: The Managed Service you NEED.

Finally! Bring your Legacy apps into the modern world!

How you can ALWAYS have the latest and greatest from Microsoft

7 common misconceptions surrounding Managed Services

Can your IT provider do that?

How would your Independent School cope with 22 hours of ICT Downtime?

Public Benefit – another job for a beleaguered bursar?

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