Knowing when it is time to upgrade your current phone system can be a difficult task. There are so many options and the speed of advancements can be hard to keep up with. Technology is evolving quicker than people are able to adopt and because of this, businesses can be behind the mark when it comes to ensuring their phones are up to the job.
Good communication is key to keeping a business running effectively, and an up-to-date phone system that is functioning properly is essential.
It’s inevitable that at some point you will need to change your business phone system - Here are 6 signs that the time has come:
- Your remote workers can’t stay connected
Remote working has been on the rise for some time now, and it’s only expected to grow even more over the next couple of years. Therefore, if you’re going to have remote workers, they need the right tools for the job.
With older phone systems, remote employees would need to be issued separate mobile devices and numbers which can result in client confusion and a decrease in efficiency. The latest technologies mean that remote workers can keep the same number across all devices and won’t feel disconnected from the office. VoIP is an acronym for “Voice over Internet Protocol” and is a good example of this. It means that your telephone call is being translated into data and transmitted across a broadband connection. It can be accessed from anywhere with an Internet connection, allowing employees to work from the office, home or abroad.
Interested in discovering what VoIP is all about? Download our FREE White Paper >>
- You’re spending a lot of money and time on your system
The older a system becomes, the more it will cost to maintain and repair, especially if you’re trying to maintain several systems that could be merged if you had a newer system. You might find that providers are less willing to work on your system, or that it is becoming more costly to find the correct parts. Additionally, maintaining old systems can be extremely time consuming for your IT department when this time could be spent on other projects.
VoIP systems are particularly attractive to businesses as both time and money can be saved. For example, VoIP saves the infrastructure costs of maintenance and equipment of separate systems.
- You need more features and functionality
In today’s technologically driven world, a business needs to be agile to stay ahead of competition. Traditional phone systems can often limit your phone calls, restricting your employees. To have more features, separate and expensive hardware would be required.
VoIP phone systems can do everything traditional phone systems can do, however, you pay for the enterprise features on a monthly, per-user cost and you can add or remove these features as you wish. If you want to find out more about the advantages of moving to a VoIP phone system, read our blog here.
- Your business is growing
Growth in business is good and you don’t want your phone systems to stand in the way of this happening. Not all solutions are scalable and older solutions often have limiting capacities. Paying to add new lines can also become expensive, especially if your business is growing at a fast rate.
If your business is growing and your phone system can’t handle the number of calls you are receiving or the amount of extensions you need, then it’s likely you need a new phone system. Failing to get a new system can seriously impact employee productivity. New solutions are designed with growth in mind and can be scaled seamlessly across multiple users and locations.
- Your systems are over 5 years old
By using systems that are over 5 years old, you are running the risk of them failing unexpectedly without access to the best support. This is because providers may not deal with them anymore and the hardware may not be manufactured anymore. The result of this could be loss of revenue as it will take you longer to get back up and running.
Entrust VoIP telephony offers a reliable support network and the experience and knowledge of a successful multinational telecommunications provider.
- You need more integration
As technology is advancing, integration between software’s such as customer relationship management (CRM), workforce management and payment systems that keep businesses running smoothly is becoming the ‘norm’. New systems can connect directly with these platforms and make it easier for employees to reach out to each other as well as customers.
If any of these points sound familiar within your business, it’s probably time to start thinking about investing in a new phone system. Keeping an old system will only hold your business back.
Interested in finding out more about VoIP? Download our FREE White Paper >>
