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Stopping Retail Theft and Sweethearting entrustit

Stopping “Sweethearting” & Staff Theft at the Checkout: A Playbook for Retailers

Retail shrink isn’t just a back-of-house problem. At the checkout—manned lanes, SCO, scan-and-go-the risk of sweethearting (staff giving away items or discounts to friends/family) and other employee fraud quietly erodes earnings. With shop theft and overall shrink hitting record levels, ignoring internal loss at the till is no longer tenable.

ChatGPT vs Copilot: What is the difference?

Note: this post is correct at time of writing (July 2025). AI is subject to rapid change so information in here may be out of date depending on the time in which you read it.

AI CCTV: The Future of Smarter, Safer Surveillance

For many businesses, CCTV is still a tool that is only consulted after an incident. If you're unfortunate enough to experience an accident, a break in, or an act of vandalism, your next task is to comb through hours of video footage until you find the moment you're looking for. It's time consuming, tedious, and you're always playing catch up.

Empower sales with Microsoft Copilot custom AI agents

Midmarket businesses face a trio of persistent challenges that can hamper revenue growth: customers expect instant, 24/7 access to information, sales teams are expensive to scale and often experience high turnover, and the cost of training new salespeople continues to rise. These pressures can strain even the most efficient organisations—especially when consistent, accurate communication is critical to closing deals.

Double exposure of business man hand working on blank screen laptop computer on wooden desk as concept with social media diagram

2020 Tech forecast... What do you need to watch out for?

Those that have followed this blog for some time will remember that last year we made some predictions for the technology landscape in 2019. The year has seen some big advances in technology and 2020 looks set to be a huge year for technological change - what do we think will move us in the next year?

double exposure of businessman hand drawing virtual chart business on touch screen computer

2019 Tech forecast... What will move us this year?

January is a difficult month. It is cold and dark and many of us are forced to frantically burn off the weight we gained over the holiday period. However, January also means a New Year and a fresh start, with a new set of challenges and innovations to sink our teeth into.