entrustIT Insights | Managed Services

What is technical security debt?

In short: Technical security debt is the security risk a business builds up when IT fixes, upgrades and clean-ups get put off. Unpatched software, unsupported kit, old accounts and quick workarounds all add to it. Like financial debt, it gathers interest: the longer it's left, the more it costs to fix and the easier it is for attackers to exploit.

Critical PHP vulnerability (PHP2Shell): what UK businesses need to do now

Last updated: 2 November 2026 Latest update, 2 November: PHP2Shell is now being used to attack firewalls, not just websites. Palo Alto Networks has confirmed attacks on PAN-OS firewalls whose management page is open to the internet, and has released fixes. In some attacks it was combined with a Linux flaw called Fragnesia to take full control of the device. If you run Palo Alto firewalls, patch PAN-OS now and make sure the management interface isn't reachable from the internet.

Will co-managed IT replace my internal team?

No. Co-managed IT is designed to work alongside your internal team, not to replace them. You keep your people, your systems knowledge and control over the parts you own. The provider adds capacity and cover around them. If anything, a well-run arrangement tends to make your team's role clearer and frees them from the work that was burning them out.

What is co-managed IT?

Co-managed IT is where an external IT provider works alongside your existing internal IT team or IT person, rather than replacing them. You keep your own people and your own knowledge of the business, and the provider adds capacity, cover and specialist skills where you need them. It is not full outsourcing, and it is not temporary hired help.

How does strategic IT move your business forward?

Strategic IT moves a business forward by planning where your technology should go next, not just keeping it running today. It is sometimes called strategic IT support, and it works through regular reviews and a clear roadmap, so your technology stays lined up with where the business is heading. Ordinary managed IT keeps your systems stable. Strategic IT uses that stable base to help you reach your objectives.

What is predictive IT, and how does AI make it work?

Predictive IT uses AI to spot the warning signs of a failure before it happens, so problems get fixed before they ever reach your team. Where proactive IT prevents the issues you already know about, predictive IT forecasts the ones you cannot yet see. It is the difference between a provider that keeps things running and one that keeps your business running without you noticing the work at all. (You will also see it called predictive IT support, AIOps, or predictive IT operations.)

What proactive IT support actually looks like

Proactive IT support means monitoring, updating and managing your systems continuously, so problems are caught and fixed before they cause downtime. Instead of waiting for something to break, a proactive provider works quietly in the background to stop it breaking in the first place.

20 years in, what we're building next.

The MSP industry doesn't look the way it did when we started entrustIT in 2006. Most of the providers we knew back then have been bought, merged, or quietly absorbed into something larger. Private equity arrived, decided IT services were a good rollup, and started consolidating. A lot of clients now work with companies that didn't exist three years ago, run by people who didn't sign their original contract.

The hidden cost of an MSP team that doesn't stay

If you've worked with managed service providers for any length of time, you'll have noticed a pattern. The engineer who set up your environment leaves. The account manager who learned your business moves on. A new face appears, the context has to be rebuilt from scratch, and the cycle repeats

What does ‘family-owned’ actually mean for your business outcomes?

Choosing the right managed service provider isn't a procurement exercise. It's a decision about who you trust with your operations for the next five years. And yet most evaluations focus on capability, commercial fit, and track record without ever asking the question that explains more about the relationship than any of those: who owns the business, and what are they building it toward?

What is technical security debt?

Critical PHP vulnerability (PHP2Shell): what UK businesses need to do now

Will co-managed IT replace my internal team?

What is co-managed IT?

How does strategic IT move your business forward?

What is predictive IT, and how does AI make it work?

What proactive IT support actually looks like

20 years in, what we're building next.

The hidden cost of an MSP team that doesn't stay

What does ‘family-owned’ actually mean for your business outcomes?

Recent Posts

Posts by tag

What is technical security debt?

Critical PHP vulnerability (PHP2Shell): what UK businesses need to do now

Will co-managed IT replace my internal team?

What is co-managed IT?

How does strategic IT move your business forward?

What is predictive IT, and how does AI make it work?

What proactive IT support actually looks like

20 years in, what we're building next.

The hidden cost of an MSP team that doesn't stay

What does ‘family-owned’ actually mean for your business outcomes?

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