
A new age of business telephony: why should you make the switch?

For many people in business, the telephone remains the preferred choice of communication. It is true that when someone really has a problem they need to resolve, they pick up the phone. That makes your telephony systems a core part of your business. For something quite so important, it pays to ensure that it is as resilient as possible – constant phone issues can leave your customers with a bitter taste in their mouths and hurt your reputation.
When thinking about upgrading telephony, resilience is often overlooked in favour of price or feature set. For many, telephony is a means to an end. However, if a telephone system were to fail, even if it only resulted in an hour of downtime, how much damage could that do? Customer queries, sales enquiries and supplier notes will be missed.
If, then, it is so important to have a trustworthy, reliable telephone system in place, how can you be sure you are getting such a system?
Cloud Telephony offers some unique benefits that give it the edge over legacy telephony in terms of resilience.
Unlike legacy telephony systems, Cloud Telephony does not require any on-site infrastructure in order to function. As the name suggests, it is based in the cloud and therefore all of the important back-end infrastructure that makes it function is based over the internet. A locally hosted VoIP server can fail, which in turn knocks out your phones until it is restored. However, internet based Cloud Telephony has multiple failover options in the cloud so a shock in one area is not felt throughout your system.
Furthermore, your phones are not location dependent, which means they will still be fully functioning even if they are removed from your office environment. Having a focus on one particular location places undue pressure on your network – a problem there effects everything. Freedom and flexibility of your phone systems eases that.
Because a Cloud Telephony system can be used with as little as a softphone (more details on these available in our previous blog) there is no reliance on physical handsets either. Put simply, there is no requirement to have a physical phone at your desk in order to make phone calls. Should an accident happen at your office – such as a fire – you can be back up and running with your phones immediately because even if the phones themselves are lost, you can enlist your mobile phone or laptop as an outlet for your telephone calls and make and receive them on those devices seamlessly – the end user telephoning you would be none the wiser.
If you are looking for a new phone system, do not discount the importance of resilience. If an outage knocks out your phones, the effects will be felt. If you would like to find out more about Cloud Telephony, download our brochure or get in touch with us at sales@entrustit.co.uk or 0330 002 0045.
Want to learn more about Cloud VoIP? Click on the image below >>
Subscribe here!
Posts by tag
- technology (124)
- Security (98)
- cyber security (86)
- IT Security (83)
- Cloud (66)
- Microsoft 365 (64)
- modern technology (63)
- Managed Service (62)
- business (60)
- cloud computing (59)
- IT support (58)
- cyber attack (54)
- workplace (54)
- Microsoft Teams (53)
- cloud it (53)
- microsoft (52)
- Working from home (50)
- productivity (48)
- office (46)
- cybersecurity (44)
- office 365 (44)
- IT (41)
- entrustit (39)
- Uncategorised (38)
- employees (38)
- flexible work (36)
- Password Security (35)
- Remote (33)
- efficiency (31)
- Hosted Workspace (30)
- hosted desktop (30)
- schools (29)
- independent schools (28)
- school ict (27)
- collaboration (26)
- 2023 (25)
- Cyber (25)
- it support bournemouth (23)
- public cloud (23)
- cyber privacy (22)
- computing (21)
- email security (21)
- it support dorset (20)
- password (20)
- entrust (19)
- passwords (19)
- hosted applications (18)
- VoIP (17)
- cloud voip (17)
- covid19 (17)
- hacking (17)
- it support hampshire (17)
- private cloud (17)
- data (16)
- teamwork (16)
- Coronavirus (15)
- GDPR (14)
- cloud cctv (14)
- hackers (14)
- office 365 support (14)
- ransomware (14)
- IT audit (13)
- Protection (13)
- cctv (13)
- covid-19 (13)
- hack (13)
- it consultancy (13)
- it consultancy bournemouth (13)
- it support southampton (13)
- management (13)
- network (13)
- Hosted Desktop and Applications (12)
- Windows Virtual Desktop (12)
- hardware (12)
- hybrid cloud (12)
- internet (12)
- it consultancy hampshire (12)
- it support winchester (12)
- 2020 (11)
- 2022 (11)
- Microsoft Planner (11)
- internet safety (11)
- it consultancy dorset (11)
- msp (11)
- IT costs (10)
- data breach (10)
- it consultancy southampton (10)
- phishing (10)
- vulnerabilities (10)
- windows (10)
- windows 10 (10)
- Backup (9)
- bitwarden (9)
- digital (9)
- telephony (9)
- attack (8)
- communication (8)
- desk phone (8)
- education (8)
- eu (8)
- planning (8)
- software (8)
- staff (8)
- uk (8)
- Google (7)
- Hampshire (7)
- OneDrive (7)
- awards (7)
- infrastructure (7)
- mobile (7)
- offsite backup (7)
- outsource (7)
- partnership (7)
- 2019 (6)
- Apple (6)
- Bournemouth (6)
- Dorset (6)
- IT Director (6)
- Skype for Business (6)
- apps (6)
- architect (6)
- child protection (6)
- cloud storage (6)
- european union (6)
- hacks (6)
- legal (6)
- legal it (6)
- mobile phones (6)
- onsite backup (6)
- password manager (6)
- remote desktop service (6)
- usecure (6)
- virus (6)
- 3d design desktop (5)
- Azure (5)
- Desktop (5)
- ISO (5)
- News (5)
- Risk assessment (5)
- Windows 7 (5)
- brexit (5)
- designer (5)
- personal data (5)
- resources (5)
- smartphone (5)
- surrey (5)
- website (5)
- Access Management (4)
- BYOD (4)
- Case Studies (4)
- Facebook (4)
- Government (4)
- Microsoft Forms (4)
- SharePoint (4)
- VPN (4)
- WannaCry (4)
- artificial intelligence (4)
- ios (4)
- law (4)
- legacy (4)
- proactive (4)
- remote learning (4)
- 2021 (3)
- 2024 (3)
- AI (3)
- Attacks (3)
- General (3)
- Google Drive (3)
- Help (3)
- IP (3)
- Local (3)
- Microsoft Copilot (3)
- NHS (3)
- New Forest (3)
- Tiva (3)
- Zoom (3)
- award winning (3)
- big switch off (3)
- budgets (3)
- citrix (3)
- closed cloud (3)
- ddos (3)
- digital hub (3)
- disaster recovery (3)
- guide (3)
- innovation (3)
- instagram (3)
- internet of things (3)
- meetings (3)
- sme (3)
- storage (3)
- teaching (3)
- trump (3)
- twitter (3)
- united kingdom (3)
- 2016 (2)
- 2018 (2)
- CAD (2)
- ChatGPT (2)
- DR (2)
- DR planning (2)
- Environment (2)
- Firewall (2)
- GPT-4 (2)
- Gen Z (2)
- ISBA (2)
- Macs (2)
- Mr Mulligans (2)
- PaaS (2)
- Sydenhams (2)
- Thames Valley Tech & Innovation Awards (2)
- The Business Magazine (2)
- afc bournemouth (2)
- afcb (2)
- android (2)
- bcs (2)
- berkshire (2)
- broadband (2)
- camcloud (2)
- computer performance (2)
- copilot (2)
- copilot pro (2)
- digital transformation (2)
- downtime (2)
- dropbox (2)
- exhibition (2)
- finalist (2)
- legalex (2)
- london (2)
- macos (2)
- online meetings (2)
- organisation (2)
- paypal (2)
- predictions (2)
- president (2)
- serval systems (2)
- solent (2)
- strategy (2)
- us (2)
- video conferencing tools (2)
- wireless internet bournemouth (2)
- 1998 (1)
- 5G (1)
- AI CCTV (1)
- AMD (1)
- ARM (1)
- Abbey Hill (1)
- Aldwickbury Park (1)
- BBC (1)
- BGL Company (1)
- BUNKERS! (1)
- Birchwood Park (1)
- Bourne Group (1)
- Burhill (1)
- Burhill Group (1)
- Burnout (1)
- CEO (1)
- Central South Business Awards (1)
- Cloud VMS (1)
- Cloudtango (1)
- Dorset Chamber (1)
- Go Integrator (1)
- Growth 100 (1)
- Harvey Jones Kitchens (1)
- High Growth (1)
- Hoebridge (1)
- Ignite 2018 (1)
- Ignite 2020 (1)
- Leaders (1)
- Loop (1)
- MFA (1)
- MSP Select 2024 (1)
- Market (1)
- May (1)
- Multi Factor Authentication (1)
- MyAnalytics (1)
- Ninja Warrior UK (1)
- PBX (1)
- PM (1)
- Power BI (1)
- Privacy Shield (1)
- Ramsdale Park (1)
- Redbourn (1)
- Regulation (1)
- Reid Steel (1)
- Surrey Business Awards (1)
- Tech Company of the Year (1)
- Tech Growth (1)
- Thames Valley (1)
- Thornbury (1)
- WCry (1)
- WannaCrypt (1)
- Wifi (1)
- Wycombe Heights (1)
- acquisition (1)
- ashley madison (1)
- award (1)
- b2b (1)
- bandwidth (1)
- battersea (1)
- beach (1)
- big data (1)
- bloatware (1)
- blockchain (1)
- brand (1)
- builders merchant (1)
- cambridge analytica (1)
- canada (1)
- cia (1)
- clinton (1)
- cnn (1)
- copyright (1)
- cryptocurrency (1)
- dark web (1)
- dkim (1)
- dmarc (1)
- dns (1)
- donald (1)
- dyn (1)
- eagle eye networks (1)
- east grinstead (1)
- election (1)
- equality (1)
- executive order (1)
- farnham (1)
- fax (1)
- football (1)
- gchq (1)
- grinstead (1)
- intel (1)
- intelligence (1)
- josh widdicombe (1)
- landmarks (1)
- learning (1)
- legal technology forum (1)
- machine learning (1)
- meltdown (1)
- millennials (1)
- mirai (1)
- no-deal (1)
- number plate detection (1)
- onsite (1)
- paper (1)
- patisserie valerie (1)
- performance reviews (1)
- pound (1)
- premier league (1)
- procrastination (1)
- reading (1)
- recruitment (1)
- research (1)
- sharefile (1)
- smishing (1)
- snowden (1)
- solent business awards (1)
- solentBA (1)
- spectre (1)
- spf (1)
- sterling (1)
- storm (1)
- talktalk (1)
- trumppresident (1)
- ukitawards (1)
- united states (1)
- usa (1)
- vault 7 (1)
- vitality stadium (1)
- whatsapp (1)
- white (1)
- white house (1)
- wikileaks (1)
- wireless internet southampton (1)
- women in business (1)
- xiongmai (1)
- year (1)