If you are one of the many businesses across the UK that is reliant on legacy applications for the day-to-day completion of tasks, you may be contemplating using a modern IT solution, such as Windows Virtual Desktop. If that is the case, have you considered how you will be able to deal with the common niggles of a complex IT environment?
If yours is a business brimming with IT experts, you are in great shape. However, if that is not the case, it is important to get the support you need to keep your IT solutions running smoothly.
Windows Virtual Desktop is great, but Microsoft make assumptions that users will have a degree of IT capability when they use it. Therefore, there is no direct support for WVD from Microsoft. Whilst it is true that Microsoft guarantee uptime of the cloud services that underpin WVD, they do not support you for what you do with those cloud services.
IT issues are inevitable. There will always be buggy software, unreliable emails and virus threats. If your business is not covered when these issues arise, you can expect issues to evolve into more serious problems that cause bottlenecks and downtime.
If those issues occur within your WVD environment, you will be unable to apply to Microsoft for help to resolve those issues, you will be expected to resolve them yourself or enlist the help of an external support provider – which can get expensive quickly. It is not unrealistic to assume that this will result in wasted time and a slowdown in productivity, particularly since IT plays such a prominent role in daily business tasks.
Fortunately, help is available. A Windows Virtual Desktop solution obtained through entrustIT will also allow you access to our professional, friendly support team as standard. The entrustIT support team will assist you with the daily IT troubles that are inevitable in business so your staff can focus on their core tasks.
Upgrades, changes, enhancements. The team at entrustIT can handle all of these for you. Uniquely, the service is also proactive, ensuring that changes and adjustments are made to improve the quality of your service as technology advances.
The entrustIT team will handle the complex, back-end tinkering that is required with a convoluted IT environment such as WVD. Additionally, your staff will also gain access to a dedicated support team during office hours, giving them unlimited usage of resources to clear the common issues that occur on a daily basis – such as forgotten passwords and buggy software.
If you are looking to embrace a modern IT solution such as WVD, make sure that you have a plan firmly in place for what you will do should common niggles arise. If your company is already endowed with IT experts, you are in a good place. If that is not the case and your company is not IT focused, you should make sure you have some help on board – chat to entrustIT to see what we could do for you!
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