You do not have to venture too far back in history to find a time where telephony was very cumbersome. If you needed to make a phone call you used your desk phone which, as the name suggests, is attached to your desk. It didn’t move with you, which meant you were attached to your desk too.
Mobile phones gained popularity in the 1980s, despite being heavy and unwieldy. For the first time, it was possible to make phone calls ‘on-the-go’. It was revolutionary. Chunky phones with huge antennas became one of the symbols of the eighties.
Fast-forward to today and mobile phones, and the freedom they give us, are a key part of our lives. It is now possible to use voice, text and even video to contact people all over the world. Wherever we go, it is possible to get in contact with us. However, there are so many businesses that still provide their staff with nothing but a desk phone.
If that is the case in your company, your staff are missing out on so many amazing features that a modern phone system can provide. Features that provide your teams with freedom to work from home or on-the-go without having to use their personal mobile for business calls.
The entrustIT Cloud Telephony platform allows an unparalleled level of freedom when it comes to your business telephony. Using the mobility bolt-on allows your staff to begin a phone call on their desk phone and then seamlessly transfer it to their mobile without dropping the call. It is also possible to make and receive calls with your office number on your mobile phone. This truly is a game changer for any individual looking to work more flexibly. It is now possible to begin a conversation at work and end it in the car, or just simply answer your office phone from home without having to bring a handset home with you.
Cloud Telephony also brings notable benefits to receptionists, with the addition of the Reception Console. The console allows receptionists a clear overview of all the individuals in a company, sorted alphabetically by name and their current status. The easy-to-understand traffic light display shows ‘available’ users as green and ‘busy’ users as red, so the receptionist can see at a glance who is available to receive calls. Furthermore, assigning calls has never been easier with the ‘hold and link user’ feature. The feature allows receptionists to queue calls for individuals that are busy. Once the user becomes available, they are automatically notified that they have another call waiting and can choose to accept it or reject it, removing the receptionist from the process and freeing up their time for other tasks.
If flexibility and cost-effectiveness is important to your business, with Cloud Telephony you do not even require a physical handset! Cloud Telephony allows your business to assign numbers to a ‘softphone’, which is a software client installed on your PC or smartphone. Calls made to your number are received through the software on your client device, removing the need for you to have any physical telephone at all. This is perfect for individuals that spend a large amount of time out of the office, and it is also perfect for companies that look for maximum flexibility or would prefer to minimise their investment in hardware.
Whatever your business requires from its communication, Cloud Telephony is the modern solution that ticks all the boxes. If you would like to find out more, download our brochure here.
Alternatively, you can get in touch with us at sales@entrustit.co.uk or 0330 002 0045.
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