Since our inception in 2006 the entrust IT Group has grown to deliver state-of-the-art IT solutions to countless businesses. Since then 97% of these businesses have continued to choose us as their provider, we must be doing something right. In this blog, we're going to give a concise look into what makes up the entrust IT group, our values, and what we do to help businesses like yours.
"IT issues should not feature in your day. Technology should just work. If we do our job right we will be almost invisible... we strive for invisibility" - Jeff Dodd - Group CEO
Our Vision
Jeff and Matthew Dodd started entrust IT with a vision. That vision was to change the way people interact with technology and to remodel our working world. By offering businesses of all sizes the opportunity to leverage complex cloud technology.
Both Matthew and Jeff came from a background in insurance and when they grew tired of working in a large organisation, they decided to assimilate the knowledge they picked up through the years and assemble their own, new company with the goal of delivering the sort of complex IT solutions that were for too long our of reach of SME', and so, entrust IT was born.
Our values
entrust IT was built with a set of values in mind, 16+ years on we still stand by them and we feel these continue to be shown in our interactions with our customers and partners
Trust
Being one of our most essential values we went as far as adding it to our businesses. Since our inception and even more so, IT has solidified itself as the backbone of almost all businesses. To be able to successfully control our partner's IT infrastructure and hand it over to us, it's critical that you trust that partner. Every business is different and therefore every business requires a different approach. By saying ‘yes’ when we could and ‘no’ when we should, we ensured that our customers have complete faith that we have their best interests at heart.
Reliability
Our Managed Services infrastructure is built from the ground up to be resilient. Every decision we made whilst in its design and build was in order to provide a reliable service. The result? We have had 99.99% uptime since 2006. We want our services to be invisible & that’s the approach we take with every solution we offer, from the smallest product or service to a complete managed service – it has to just work. 24x7 - or we won’t offer it.
Friendliness
We want to be efficient of course, but not at the expense of that personal touch, so we pride ourselves on offering a friendly service, without jargon or unnecessary complexity, We choose our support team primarily for their communication skills. But don’t take our word for it, listen to what this customer had to say about our support team: “They are always so friendly and very quick to respond I love working with
them, nothing is too much bother for them".
Fairness
We want our costs to be fair, which is why we charge based on what you use. We bring enterprise-grade technology infrastructure to organisations with 20+ users and we do it by sharing our high investment expenses across a large pool of customers. We keep our contracts simple and our billing transparent, you simply pay for your IT on a per-user, per-month basis, scaling up and down as you need.
Our Team & Offices
The entrust IT Group is structured in such a way so as to avoid the aforementioned compromises. We recognise that clients love dealing with a local team of account managers and engineers, so we created a growing network of small offices placed in strategic locations across the UK. These offices act as a ‘quick reaction force’, able to resolve issues rapidly and look after you carefully.
As the network grows, so do our economies of scale. Investment in infrastructure centrally means each of our teams have access to the best in remote monitoring, CRM, and deployment tools. These are tools that allow our support to be proactive, spotting warning signs before your hardware develops faults.
entrust IT - 2006 - Location: Ringwood Hampshire
The location of our Bournemouth office is located only 10 miles away from Bournemouth, which is the fastest growing are for technology in the UK. This is our head office and houses our senior management team, a large portion of our support and sales team and our marketing department, located wonderfully close to the new forest and the 6th best beach in Europe we love where we work.
Entrust IT, was the foundation for our dream to give SMEs the technology they need to succeed. This is where we first built our subscription-model data-centre facility and obtained our first customers.
entrust Creative Technology - 2009 - Location: Ringwood Hampshire
Founded in 1997 as MLJ Creative Technology, entrust Creative Technology exists to provide businesses in Hampshire and Dorset with professional, no-nonsense IT support.
After rebranding as entrust Creative Technology, the company continues to provide expert IT support across the South. Too many IT companies just want to sell you a service. Our goal is to act as your partner, saying 'yes' when we can and 'no' when we should. We'll only sell you what you need and we'll fix it when it goes wrong, giving your business peace of mind.
Tiva IT Solutions - Joined 2017 - Location: Farnham, Surrey
“We are really pleased to have Tiva on board” comments Jeff Dodd, Managing Director of entrustIT, “They have a really strong local brand, and they will be a great addition to the entrust family.”
Tiva began trading in 2007 by a group of IT industry professionals intent on offering businesses in their local area with an option for outsourcing their IT headaches without compromising on professionalism and quality.
Early on during the start of entrust IT we learnt that businesses appreciate the feel of a local company, as we expanded, we drive to keep this feel on a national scale and with Tiva also understanding the importance of keeping that feeling they seemed to be the perfect partner to help us expand our helping hand.
We’ve seen IT services go from an avoidable luxury to a mandatory need and having a company that focuses on supporting their clients through services such as a technical account manager and remote support desk, has allowed us to develop a close long-lasting relationship with our clients, assisting them when they need help fixing issues and proactively monitoring for threats before they ever cause damage.
Our lovely Tiva Office
Serval Systems - Joined 2019 - East Grinstead
Serval IT Systems was founded in 2003 by a team of senior IT professionals. Over their (long) careers, our leadership team had seen it all, and learned a lot. They decided that they would take what they had learned through their time in the IT industry and build an IT Managed Service Provider that truly delivers.
Serval pride itself on a proactive approach to dealing with IT support issues and with a friendliness that has led to long-term relationships with all its clients. Our our mission has always been to deliver personal, closely managed IT services at a fair price. Our focus is on ensuring that our clients succeed, not on inflating our profits. With that in mind, our approach is one of a close partner, ensuring you have exactly what you need to be successful and to grow, without any unnecessary waste. We think that is why we develop long-lasting client relationships. Many of our clients have worked with us since the year we were founded – nearly 20 years on!
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Our Solutions, Built to Solve Problems
Now that you know a bit more about the entrust IT Group and our values, what do we do to help businesses like yours? The entrust IT Group is proud to deliver an industry-leading broad portfolio of IT services, both traditional and cloud-based.
As relationships are built on trust, we will never recommend a solution that we do not think will be beneficial to your business:
- Hosted Workplace
- Cloud Desktops
- Hosted Applications
- Cloud CCTV
- Web Filtering
- Cloud Backup
- Bi & Reporting
- Microsoft 365
- Cloud VoIP
Our on-premises services include the following:
- IT Support (Both remote help desk, and on-site)
- Hardware sales and implementation
- Repairs
- Networking
- Virtualisation
entrust IT, a Safe Pair of Hands
Unlike most ‘local’ support providers, the entrust IT Group have vast professional experience working with a variety of industries from retail and law, to schools and hospitality. Our team is headed by IT professionals with decades of experience in small as well as large companies between them. They not only understand the importance of getting results, but the bottlenecks bad IT and support of it can create.
If you are a prospective client, we would love to show you how we can make your business run better. If you are thinking of joining our team, we eagerly look forward to meeting you. If you are considering partnering with us, we are excited to gain your trust.
So, whether you’re a company without a dedicated IT team or a large organisation looking to get a technological edge over your competition, when you partner with the entrust IT Group you are guaranteed a bespoke IT support experience. Feel ready to give your business IT support with a 'local feel'? Please get in touch with a member of the team on 0330 002 0045 or email enquiries@entrustit.co.uk.
