Can you believe we’re coming to the end of 2022, where did the time go? This is the first full year we’ve had unrestricted since the start of covid-19, which has given most business owners the opportunity to find their feet once again. Entering 2023 many business owners will be investing heavily in their IT to give themselves and their staff the tools they need to be as productive and successful as possible. There is no better time to review your IT support than the new year. 
Why Review Your Support?
“Technology is going to be front and centre for small business owners in 2023, according to 78% of survey respondents who said technology would be a top investment.” - A Forbes Survey Filled out by small business owners
Entering 2023, many companies are back on track to grow and will likely be investing in staff, resources and IT. IT is going to be a large variable when it comes to the success of small businesses this year and having an exceptional IT support provider will be imperative.
A new year would be the perfect opportunity to review your business IT support, making sure you have a strong support team in place from the very start of the year will give your business the technological edge and allow you to focus on what really matters from the get-go.
Are You Facing Any of These Common Issues
Since our inception in 2006, we've seen it all. We understand the kinds of problems businesses still using subpar IT support face. These can be any of the following or more:
- An IT support provider that doesn't understand their business. They have no coherent long-term IT strategy to react to problems, rather than being proactive.
- An IT support provider that does not provide regular reporting and account management decisions. They are unaccountable and make changes without explaining for meriting them.
- An overstretched in-house IT team that cannot keep on top of all day-to-day issues. For instance, modern technology is not being utilised, so you are struggling to keep up with the competition.
- A business that doesn't keep your business at the heart of what it does, and makes changes without justification or merit making them untrustworthy.
Our Process, Refined Over 17 Years
The entrust IT group have over 17 years of experience, working with a number of businesses small and large. Throughout this time we have refined our support process to offer the most proactive, reliable and personalised IT support experience you can have.
Any new partners can expect to receive all of the following, guaranteed:
Understanding your business using facts
Before we can truly support a business with the level of attentiveness we desire we must first take the time to understand how your IT currently works. The purpose of a systems audit is to inform us of the hardware you have in place, how secure it is, and how efficiently it is used.
If we spot any major issues when we carry out the audit, we will inform you upfront and make recommendations for how they can be improved. However, rest assured we are not looking for issues and if we feel there are some we will show you evidence to justify our reasoning.
24/7 Remote Support
If you are looking for complete peace of mind our engineers are available 24/7 to support your staff. Wherever they are in the world, your staff can call in and gain access to a friendly UK-based of qualified engineers. Using state-of-the-art remote monitoring and access tools, we can connect to your computers remotely and diagnose and resolve issues over the phone.
Two Personal Account Managers
Another unique side to our support contracts is that we would provide you with two account managers. your Account manager is the direct connection between you and us. They handle billing queries, and operational questions and help you to plan for the future. Your technical Account Manager is your key contract for technical issues. They keep on top of your technical issues and ensure that they are resolved hastily.
State-of-the-art system monitoring
We've invested heavily in our remote monitoring software. connects automate is one of the most advanced RMM platforms on the market that allows our engineers to see at a glance issue with your infrastructure that must be resolved. Automate allows our engineers to schedule software updates out of hours to ensure that you are never interrupted by the dreaded update screen during your working day.
Transparency and Accountability
We will always ensure that we are accountable to you, and can justify every decision we make and every decision we make and every change we implement. We provide regular reports that describe the work we have done for your IT environment and how beneficial that has been.
A long-term plan
We are not in this for the short haul. Our focus has always been (and will always be) about maintaining long-term relationships. Many of our customers have been with us for over 10 years, and we have adapted and grown a lot together in that time. We are privately owned and managed and do not have to answer to investors. This long-term outlook allows us to plan with you for the next five years or more, providing a roadmap that will help you to succeed long into the future, rather than just in the first year of working with us.
Are Any of These Current Topics on Your Mind? We Can Help!
Working with Hundreds of different businesses each year gives us a unique insight into the current trends, needs, and concerns that business owners have regarding their IT.
Below is a list of the current IT trends that our experienced support service can solve:
- Cyber-security and how it affects new rules and regulations, and insurance processes
- Providing customers and guests with fast and reliable Wi-Fi
- Security advice and solutions on passwords and other human error-related incidents
- Lowering your carbon footprint
- End-of-Life for Windows Server R2 2012
- On-site security concerns/ Weak or lack of CCTV
One of The Many Businesses We've Helped
“We were very impressed with entrustIT; they took the time to get to know our business, understand our issues and objectives, and put forward a proposal that would deliver against both our immediate and long-term objectives.”
- Daren Woolsgrove, Chief Operating Officer, Harvey Jones Kitchens
Below we have attached a case study that was created for the kitchen creation company Harvey Jones, this case study shows the full process we take to overhaul an IT service, from identifying the issues in place to strategizing a solution and then executing this plan:
Support IT, A Safe Pair of Hands
In 2023, technology is going to become an even bigger part of business. Outsourcing your IT support will bring a host of benefits, from increased productivity and proactive maintenance to, technical expertise and cost savings on hardware and labour, as well as the ability to budget control accordingly.
Our team is headed by IT professionals with decades of experience in small as well as large companies between them. They not only understand the importance of getting results, but the bottlenecks bad IT and support of it can create.
So, whether you’re a company without a dedicated IT team or a large organisation looking to get a technological edge over your competition, when you partner with entrust IT you are guaranteed a bespoke IT support experience. Feel ready to give your business IT support with a 'local feel'? Please get in touch with a member of the team on 0330 002 0045 or email enquiries@entrustit.co.uk.
